You are currently viewing help offers in

Germany

  1. Official information
  2. Stay
  3. Arrival
  4. Documents
  5. Accommodation
  6. Asylum
  7. Medical services
  8. Other support
  9. Work
  10. Transport
  11. Internet access

1. Official information

Governmental information, addresses and contact information

➔ Germany 4 Ukraine (#227)

Do you need information and assistance, accommodation or medical care? Official website of the German Federal Ministry of the Interior and Community for a good start in Germany.

Actions

Open website

Updated at March 19, 2022, 7:20 p.m.

➔ Information for people from Ukraine on entering and staying in Germany (#66)

Here you will find the current information from Germany in German and Russian.

Actions

Open website

Source Bundesamt für Migration und Flüchtlinge (BAMF) Updated at March 3, 2022, 7:29 p.m.


2. Stay

➔ Information compiled from public broadcasting in various languages (#224)

The public broadcaster publishes more and more tips for people entering the country from Ukraine, e.g. how to find accommodation or how to get SIM cards to contact home. It's always worth checking back

Actions

Open website

Source https://www.instagram.com/how.to.deutschland/ Updated at March 17, 2022, 7:07 a.m.


3. Arrival

How can I arrive?

➔ The Federal Police warns young people and women traveling alone about conspicuous accommodation offers - only contact official bodies. (#201)

If you see anything suspicious please contact the police. Phonenumer: 110

Actions

Open website

Source https://twitter.com/bpol_bw/status/1501121583041200128?s=20&t=9SvvnjUkR6JGiUnhPJgnUw Updated at March 11, 2022, 4:52 p.m.

➔ How can I arrive? (#125)

People fleeing Ukraine can enter Germany by plane, train, bus or car. - Deutsche Bahn is offering free tickets from Poland to Germany (Ukrainian passport required) - departing from Warschau, Danzig, Przemysl, Krakau, Breslau. (information in Ukrainian and Russian language --> https://www.bahn.de/info/helpukraine)- Flixbus is offering free tickets to several destinations (e.g Berlin) --> https://www.facebook.com/FlixBusPL/posts/1313099539188486- WizzAir is offering free plane tickets and special conditions to people from Ukraine (e.g. to the Airport of Memmingen in South Germany) --> https://wizzair.com/#/rescueDon´t hesitate to ask for help, after crossing the border. Talk to people from church organizations (Caritas, Diakonie, Johanniter...), from Red Cross (Deutsches Rotes Kreuz) or to policemen.

➔ What number do I dial in an emergency? (#78)

If you need help, please call the following numbers: For the police, dial 110. For an ambulance or the fire brigade, dial 112

Actions

Open website

Source www.malteser.de Updated at March 3, 2022, 8:26 p.m.


4. Documents

Which Documents are required?

➔ Is it possible to enter Germany without a biometric passport? (#68)

Ukrainian nationals without a biometric passport generally require a visa to enter the country. However, an EU Member State may grant exceptions to entry into its territory on humanitarian grounds.

Actions

Open website

Source Bundesamt für Migration und Flüchtlinge (BAMF) Updated at March 3, 2022, 7:35 p.m.

➔ Can Ukrainian nationals apply for a long-term residence permit (more than 90 days) in Germany without having a national visa? (#70)

You must contact an immigration office in your area. In the link you will find a search engine for the nearest immigration office.

Actions

Open website

Source Bundesamt für Migration und Flüchtlinge (BAMF) Updated at March 3, 2022, 7:41 p.m.

➔ Required documents (#126)

People from Ukraine are allowed to stay in Germany for 90 days. Its possible to extend the stay at the municipal foreigners registration office. (See the link below to find a nearby foreigners registration office )Ukrainian nationals have the possibility to apply for asylum or a visa either immediately or at a later date during their stay. Foreigners need a negative Covid test to cross the border (usually there are possibilities to get tested at the border)

Actions

Open website

Updated at March 4, 2022, 9:02 a.m.


5. Accommodation

Where can I find accommodation?

➔ Accommodation facilities (#127)

Municipal foreigners registration offices can help finding an accommodation. Local authorities are currently organizing support for people from Ukraine. If you have trouble findig a foreigners registration office ask the police for help.

➔ Private Accommodation for Refugees www.warmes-bett.de (#132)

A private platform that offers accommodation. There is a registration process and you request beds. For security reasons, we expressly advise you to contact an official authority in Germany. In an emergency, contact the nearest police station (phone: 110).

Actions

Open website

Source www.warmes-bett.de Updated at March 4, 2022, 1:34 p.m.

➔ How do I find the nearest police station? (#79)

As a tip, you can, for example, enter the word "police" in a navigation program such as google maps, and the nearest police stations should then be displayed directly. Of course you can also talk to a police officer if you meet one. In an emergency, dial 110

Actions

Open website

Source polizei.de Updated at March 3, 2022, 8:31 p.m.

➔ Private accommodation for refugees www.icanhelp.host (#141)

Some IT specialists from Belarus have built this platform for Ukrainian refugees. The offers are purely private and unverified.

Actions

Open website

Source icanhelp.host Updated at March 4, 2022, 6:14 p.m.

➔ Private accommodation for refugees (#75)

Under the following link you will find private accommodation in your area. These are unverified accommodations for volunteers. For security reasons, we expressly advise you to contact an official authority in Germany. In an emergency, contact the nearest police station (phone: 110).

Actions

Open website

Source shelter4ua.com Updated at March 3, 2022, 8:19 p.m.

➔ Who do I contact if I need accommodation? (#71)

You can contact a police station, the immigration authorities and, in an emergency, the acceptance points of the federal states. Many cities also have central contact points. You can find an immigration office by clicking on the link.

Actions

Open website

Source Bundesamt für Migration und Flüchtlinge (BAMF) Updated at March 3, 2022, 7:48 p.m.

➔ Get private accommodation www.unterkunft-ukraine.de (#140)

Another possibility is to inquire about accommodation under the link. The form is very simple. The site seems serious at first glance, but this has not been verified. We would like to point out that this offer is not an official offer by the German government.

Actions

Open website hilfe@unterkunft-ukraine.de

Source https://unterkunft-ukraine.de/ Updated at March 4, 2022, 5:42 p.m.

➔ Have you fled Ukraine and would like to stay directly with private people? Please note that most of our accommodations are in Germany. (#62)

Have you fled Ukraine and would like to stay directly with private people? Please note that most of our accommodations are in Germany. Indicate your language skills. In the current emergency situation, we have to make do without language skills for the time being. If you wish to have common language skills, you can indicate this in the message. After contacting you, we will share your data with people from Ukraine. Beyond that, you do not enter into a contractual relationship with us. You do not make any payments to us. For now, plan with a four-week perspective. Before claiming any accommodations, we will personally contact you to check availability with you. In the form you can choose periods starting from two weeks.

Actions

Open website

Source https://unterkunft-ukraine.de/ Updated at March 3, 2022, 6:54 p.m.

➔ Wohnunterkünfte auf Zeit www.wunderflats.com (#136)

You can register on the site and you will be personally accommodated with a temporary apartment. People are being placed personally for now. A technical solution should be available soon. Note that currently only about 40% of the apartments offered are rent-free.

Actions

Open website

Source https://www.konii.de/news/wunderflats-organisiert-unburokratisch-unterkunfte-fur-kriegsfluchtlinge-aus-der-ukraine-202203018723 Updated at March 4, 2022, 4:29 p.m.


6. Asylum

How can I request asylum?

➔ How long can i stay? (#67)

Due to the current situation in Ukraine, Ukrainian nationals who are currently in Germany for a short stay are not required to go through the visa procedure in order to receive a temporary residence permit if they did not enter on such a visa. Ukrainian nationals who have entered Germany for a short stay without a visa can apply for a temporary residence permit for an additional 90 days once the 90 days of the short stay have elapsed.

Actions

Open website

Source https://www.bmi.bund.de/SharedDocs/faqs/EN/topics/ministry/ukraine-war-eng/faq-ukraine-artikel.html Updated at March 3, 2022, 7:34 p.m.

➔ Should Ukrainan nationals apply for asylum? (#69)

The Federal Ministry of the Interior and Community is currently looking at unbureaucratic ways to allow non-German nationals who were in Ukraine on 24 February 2022, and have since entered Germany, to stay here regardless of existing possibilities for entering Germany without a visa. Ukrainian nationals who were already in Germany on 24 February 2022 without the residence title required for a long-term stay in Germany are soon to be exempt from the requirement to hold such a residence title. The European Union, the Federal Government and federal states are currently preparing to admit displaced persons from Ukraine. Directive 2001/55/EC on minimum standards for giving temporary protection is to apply equally in all EU member states, allowing an unbureaucratic procedure for admitting war refugees. This means that displaced persons would not need to go through the asylum procedure; applying for asylum would no longer be necessary. More information on this matter is expected to follow over the coming days. We therefore currently recommend that Ukrainian nationals refrain from submitting an asylum application. The basic right to apply for asylum remains unaffected by this.

Actions

Open website

Source https://www.bmi.bund.de/SharedDocs/faqs/EN/topics/ministry/ukraine-war-eng/faq-ukraine-artikel.html Updated at March 3, 2022, 7:40 p.m.

➔ Application for asylum in Germany Region Rheinland-Pfalz (#7)

You can also apply for asylum at the BAMF in Trier, for example, and will then first be referred to shared accommodation.


7. Medical services

How can I access medical services?

➔ Medical first aid for refugees (#226)

Since March 16th, 2022, patients from the Ukraine can imagine the medical first aid for refugees from the Ukraine in the "Medpoint". Appointments can be made at https://www.impfzentrum-schleyerhalle.de/ukraine-versorgung/. MedPointSchleyerhalle Mercedesstrasse 69, 70372 Stuttgart Subway U19, Bus 45 & 56; NeckarPark (stadium) stop

Actions

Open website

Source https://www.impfzentrum-schleyerhalle.de/ukraine-versorgung Updated at March 18, 2022, 10:53 a.m.


8. Other support

Where else can I find support?

➔ Free calls and SMS until March 31, 2022 with the mobile operator Telekom (#133)

From February 23rd, 2022 up to and including March 31st, 2022, calls and SMS are free of charge from mobile phones and landlines. There are no roaming costs for customers in Ukraine. This also applies to Congstar. Tested with a Telekom prepaid card. You can call Ukraine for free.

Actions

Open website

Source Telekom Updated at March 4, 2022, 3:44 p.m.

➔ Phone booths - Free calls to Ukraine (#223)

Deutsche Telekom: - No charges for calls to Ukraine from public phones - No charges from landline and mobile networks - No roaming charges in Ukraine - Area code is +380 or 00380 (omit the first 0 in the number after it)

Actions

Open website

Source https://www.telekom.com/de/medien/medieninformationen/detail/telefonzellen-kostenlose-telefonate-in-die-ukraine-650078 Updated at March 16, 2022, 9:30 p.m.


9. Work

Can I work?

➔ Refugees are not allowed to start working immediately (#74)

As a rule, refugees from Ukraine can enter the Schengen area for up to 90 days without a visa. Working is not permitted during the short stay.

Actions

Open website

Source Caritasverband für das Bistum Aachen e.V. Updated at March 3, 2022, 8:09 p.m.


10. Transport

How can I get transport?

➔ Free flights with Wizz Air from Poland, Slovakia, Hungary and Romania (#137)

The airline, Wizz Air, is offering 100,000 free seats from Poland, Slovakia, Hungary and Romania. These are one-way flights only. You must provide a Ukrainian passport number.

Actions

Open website

Source Wizz Air Updated at March 4, 2022, 4:40 p.m.

➔ Can Ukrainian nationals travel from Poland to Germany without a visa? (#82)

As part of the short stay of up to 90 days, Ukrainian citizens with a biometric passport can enter the Schengen area without a visa and move freely within it. This also includes an onward journey from Poland to Germany.

Actions

Open website

Source Bundesamt für Migration und Flüchtlinge (BAMF) Updated at March 3, 2022, 8:43 p.m.

➔ Are the borders from Ukraine to the EU closed? (#81)

No, the relevant information is not available here. However, the airspace over Ukraine is currently closed.

Actions

Open website

Source Bundesamt für Migration und Flüchtlinge (BAMF) Updated at March 3, 2022, 8:39 p.m.

➔ Travel for free by train from Poland and to Berlin with a Ukrainian passport or identity card (#65)

Dear Traveller, You can travel with your Ukrainian passport/ID card to Berlin, Dresden, Nuremberg and Munich. You do not need a ticket. If you wish to continue your journey, you can get a free "helpukraine" ticket valid in 2nd class to your desired destination at a DB Reisezentrum (DB Travel Centre) or at a DB agency. Please show your Ukrainian ID (passport/ ID card) to the ticket inspector on the train upon request.

Actions

Open website

Source https://www.bahn.de/info/helpukraine#ukr Updated at March 3, 2022, 7:20 p.m.


11. Internet access

How can I access the internet?

➔ Free Wifi at restaurants, stations and some hotels (#8)

You can find free Wifi in many restaurants such as McDonalds, Burger King, Starbucks, Pizza Hut, Coffee Fellows, as well as at train stations and in some hotels.

Actions

Open website

Source https://www.techfacts.de/ Updated at March 2, 2022, 4:24 p.m.

➔ Free SIM cards from Telekom (#222)

Deutsche Telekom provides refugees from Ukraine with free SIM cards for mobile phones for free calls in Germany and Ukraine as well as unlimited data usage. Free SIM cards can be obtained individually in T-shops (with Ukrainian ID documents). A large number of cards are also available for further distribution after registration for aid organizations and initial reception facilities.

Actions

Open website

Source https://www.telekom.com/de/medien/medieninformationen/detail/kostenlose-sim-karten-fuer-gefluechtete-aus-der-ukraine-650244 Updated at March 16, 2022, 9:21 p.m.