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1. ArrivalHow can I arrive?
People fleeing Ukraine can enter Croatia by plane, train, bus or car. Several companies are providing bus transportation support towards Croatia at border crossings, including the Association of Croatian Bus Lines and Flixbus.
2. DocumentsWhich Documents are required?
A valid passport is required to enter Croatia.
3. AccommodationWhere can I find accommodation?
Currently the following facilities are available in Croatia: Zagreb (Motel Plitvice at Lučko 10, 10250, Hostel Rakitje at Ul. Stari hrast 53, 10437 and Hotel Tomislavov dom at Sljemenska cesta 24, 10000) Osijek (Dvorana Jug 2 at Ul. kralja Petra Svačića 67, 31000) and Varaždin (Varaždinske toplica at Trg svetog Martina 1)
4. AsylumHow can I request asylum?
After being placed in the Reception Centre for Asylum Seekers, the asylum officials within the Ministry of the Interior will invite you for an interview to formally submit your asylum application, in the presence of an interpreter. During the interview, your application for asylum will be officially recorded. You must state your personal data, describe the route you took to arrive in Croatia, and explain your reasons for seeking protection. The official who is talking to you when accepting your intention to seek asylum has the duty to inform you about the asylum procedure. You will also be given more detailed information during the interview/when submitting an official application for asylum by asylum officials from the Ministry of the Interior.
If you are below the age of 18 and have arrived in Croatia alone, immediately inform the authorities/police so that a guardian can be appointed to you. Your guardian will protect your rights during the asylum procedure. For more information on the asylum procedure if you are under the age of 18, please check here for more information https://help.unhcr.org/croatia/wp-content/uploads/sites/69/2021/02/Leaflet-children-homes.pdf
Updated at March 6, 2022, 7:20 p.m.
Asylum must be requested upon entering Croatia, either at a border crossing, police station, a police officer or at the Reception Centre for Foreigners. In exceptional cases, individuals can also express their intention to seek protection in the Reception Centre for Asylum Seekers. This can be equally requested if caught while irregularly crossing the state border or irregularly staying in Croatia. You must state that you need asylum/protection and explain the reasons. You can also write down your request to seek asylum and the reasons, sign the request and hand it over to a police officer. You can do this in any language.
5. RightsWhat rights do I have?
You can visit people in other parts of Croatia but with approval of the Ministry of the Interior.
You have the right to receive information about your asylum application, your rights and duties in a language you understand. You have the right to legal information related to your case which can be provided to you by the asylum official or by a legal NGOs providing services in your reception centre. If your application is rejected and you have no money, you are entitled to free legal aid in drafting an appeal before the administrative court. If you have sufficient funds of your own, you can engage an attorney/lawyer. The asylum official dealing with your case will provide you with a list of attorneys who provide legal aid together with the decision regarding your application for asylum. There are also organisations that can provide you with legal information or advice during the whole procedure. After submitting the application for asylum, within three days the Ministry of the Interior will issue you with an asylum seeker’s identity card (ID)which you must always carry with you.
During the police interview you have the right to an interpreter. If you have any identity documents with you, or those supporting your claim, show them to the police officer. After you have stated that you need protection, police will take your fingerprints, and if you are older than 14, photograph you. The Ministry of the Interior will issue you with an official note confirming your status as an asylum seeker and will direct you to report to a reception centre for asylum seekers within a certain period of time, usually within 48 hours. This phase is usually called ‘expressing an intention to seek asylum’.
You can legally live in Croatia until the asylum authority and court have decided on your asylum case. This means you cannot be returned to another country, including your country of origin, against your will, while you wait for the final asylum decision. For detailed information on your situation, please contact a legal counselling organisation.
You are entitled to the reimbursement of public transport costs for the purposes of the procedure for granting asylum. After spending 25 days continuously in a Reception Centre you are entitled to a monthly cash allowance of HRK 100. You have the right to access basic assistance, including accommodation in one of the Reception Centres, food (three meals per day), personal and hygiene supplies. If necessary, you will also receive footwear and clothes. If you have your own money, you can also seek accommodation outside the Reception Centre, but you must first obtain permission from the Ministry of the Interior.
Your children have the right to primary and secondary education.
You have the right to practice your religion.
6. Medical servicesHow can I access medical services?
Yes. Croatian Governnment and Civil Protection Directorate will ensure medical check-up and provide all needed support at accomodation facilities.
You have the right to emergency medical assistance, necessary treatment of illness and serious mental disorders. Children below 18 have the same right to health protection as national children. For detailed information, please contact the Ministry of the Interior or MdM (see below).
Updated at March 6, 2022, 8:24 p.m.
7. WorkCan I work?
The Croatian government will soon facilitate work permits for Ukrainians refugees. You have the right to employment after nine months from the date of your submission of an asylum application with the Ministry of the Interior.
8. Other supportWhere else can I find support?
At border crossings, at Croatian Red Cross points next to border crossings and at accomodation facilities. The Facebook group "SOS UA Ukraine" has numerous minute-by-minute posts in which Croatian residents are offering transportation and travel services directly to Ukraine in order to transport as many vulnerable Ukrainians as possible. They organise accommodation and all necessities.
9. TransportHow can I get transport?
Reliance on volunteers or paid transportation